An Open Letter To Our Customers

What's New   |   Olivia Duane Adams   |   Mar 20, 2020

Like many of you, this isn’t the first time I’ve seen the world address a crisis that disrupts life as we know it — one that challenges us as global citizens, as business leaders, as human beings. Lately, it seems there are so many things to solve, it’s hard to know where to start. But what I know for sure — and what all of us at Alteryx believe — is there is no group more prepared to take on the world’s most complex business and societal problems than the global analytics community.

We are problem solvers.

What’s most important right now is the safety and well-being of the people we care about — our families, friends, employees, customers and our extended communities. We are focused on helping our employees, customers, partners and knowledge workers everywhere stay safe and productive as we all adjust to new rhythms for life and work. At the same time, we are conscious of both the personal and global impact of this pandemic, and we continue to extend our hearts, and our support, to all those affected.

We also believe that challenging times bring people together. While our in-person contact is limited, we have been thinking about how to create meaningful ways for us to continue sharing and connecting. To this end, here are some of the things we’re doing differently, as well as services we will continue to provide as we all move forward.

COVID-19 Support & Resources

We are committed to providing our customers and community members with the support you need, when you need it. This week, we’ve introduced new resources to help you get real-time assistance from Alteryx experts, learn about relevant use cases to help you meet today’s unique challenges and stay productive in your new work environments:

  • Virtual Solution Center:Alteryx users can get real-time access to Alteryx team members in all timezones. Visit the Virtual Solution Center to learn more.
  • Virtual Use Case Discussions: Starting in April, Alteryx will be hosting forums to review relevant industry and business use cases, and discuss solutions with experts and peers, to help our customers discover new ways to solve the problems that COVID-19 is presenting. Stay tuned for specific times and dates.
  • Work from Home Licenses: Alteryx customers can request a new license key to use the Alteryx Platform on their home machines for 90 days. Simply contact your Account Manager or reach out to [email protected].

In addition, we will continue to offer a free trial for any and all data workers looking for faster, easier workflows, skill-building opportunities via Alteryx Academy, and free licenses to nonprofits, educators and students through Alteryx for Good.

Together We Solve

Let’s keep sharing ideas about the power of data and analytics in today’s world. You may have seen this recent article from our chief executive officer, Dean Stoecker, in Forbes describing how analytics can serve as a stabilizer during turbulent times. Alan Jacobson, our chief data science and analytics officer, shared how data science helped combat previous epidemics.

We believe that physical distance doesn’t have to lead to disconnection. Indeed, it’s more important than ever to make smarter, more informed decisions. The entire Alteryx team is standing strong alongside all of you in the global analytics community as we continue to do just that — solve together.