For men across Australia seeking to change their abusive and violent behavior, the first step is often a conversation with a professional counselor at the Men’s Referral Service. Operated by No to Violence (NTV), the Men’s Referral Service fielded nearly 7,000 inbound phone calls and webchats along with more than 57,000 police referrals during its 2020 fiscal year, connecting perpetrators of family violence with support to help confront this issue.
To meet the demand for its intervention services, professional training resources, and advocacy efforts intelligently and efficiently, NTV needs an unobstructed view of data flowing throughout the organization. That visibility — and the means to pull cohesive insights out of disparate information — happens in the Alteryx Analytic Process Automation (APA) Platform.
“Alteryx has helped us become a more responsive organization,” says Ali Wilson, NTV’s data analyst. “We rely on this software to manage our day-to-day operations in a really consistent way and see opportunities to improve our services.”
Spreadsheet-based Reporting Kept Staff in Dark on Trends
As the coronavirus pandemic began shutting down many businesses and public-sector organizations, incidents of family violence rose sharply in many Australian communities. NTV saw its call volumes spike by more than 30% over the past year and has received more requests from government agencies to expand the nonprofit’s outreach.
That growth coincided with NTV’s rollout of Alteryx APA through the Alteryx for Good program, which provides free software licenses and other support for nonprofit organizations. Before going live on the platform in early 2020, NTV had struggled to progress beyond merely reporting data, such as the number of calls received each week or the average time that counselors spend with each caller.
“We captured most of those details in Excel but didn’t have an easy way to quantify trends or analyze why something might be changing,” Wilson says. “One of my colleagues would spend half a day each week churning out just the basic reports that were required for our government contracts.”
With all of NTV’s data consolidated in Alteryx, reporting takes only a minute or two to complete.