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Customer Pulse 360

Gain a 360° view of customer metrics by consolidating account, sales and customer support data into a single dashboard.

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Business Problem

Customer data usually lives siloed in multiple departments, repositories and CRM systems. That leaves companies with only a narrow view of their customers, unless they undertake long, expensive IT projects to unify their data. By the time insights are available, the information behind them is often stale and the conclusions obsolete — a complete loss of the value in the data connection and the analytics process.


Alteryx Solution

Use an end-to-end analytics platform to automate data connection and extract-transfer-load (ETL) processes with each of your data sources. Cut the time it takes to summarize customer account health in 360° dashboards and enjoy a consolidated view of your most important metrics for each customer.

With Alteryx, you can:

  • Connect to sources of customer data as diverse as account financials, support records, marketing/lead generation, community membership and product usage
  • Create an automated workflow that blends siloed data and applies calculations to enrich that data
  • Format and optimize the result for storage in a repository like Snowflake or for analysis in full-view Tableau dashboards

Customer Pulse Designer Workflow

Customer Pulse Designer Workflow

1 - Data Connection

Create data connections to each source of customer data, then prepare that data either in a Designer workflow or using In-Database Designer tools

2 - Prep and Blend

Automate data blending from all sources of customer data

3 - Data Communication

Optimize data format for export into Tableau dashboards or into a Snowflake repository, then automatically refresh the data as needed

Customer Success Stories

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West Marine Elevates Customer Data Insights with PK and Alteryx

report

7-Eleven Brings Key Insights In-House with Alteryx

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Gymshark, automates key marketing processes to gain more insights into their customers.

Additional Resources

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Starter Kit for Snowflake

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Starter Kit for Tableau

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Starter Kit for Salesforce

Transform Your Analytics

Get ready to unlock hidden insights in your data.

Alteryx Product