Helping clients make data-informed decisions to accelerate revenue growth
Helping B2B organizations accelerate revenue growth by enabling sales and marketing teams to make more strategic business decisions, Sales Benchmark Index (SBI) is no stranger to digital transformation. As Gartner says, “Data and analytics are the key accelerant of digital transformation,” and Sales Benchmark Index realized early on that Analytic Process Automation (APA)™ was key to accelerating their own and their clients’ ability to deliver transformative business outcomes.
“For a lot of businesses, especially during this new era of work we find ourselves in, it’s all about adapting,” says Michael Garcia, business intelligence and operations architect at SBI. “Organizations have to find a way to change with the times, and it starts with digital evolution and data.” “My role at SBI is to use data and technology to support our internal processes, increase our team’s productivity, and architect solutions for ourselves and our clients. SBI fosters a culture of analytics – our executives are making decisions on fact-based information, while at the consultant level, internal user groups build and reinforce analytic proficiency. This mindset has resonated and will continue to grow as we pivot to a larger focus on technology.”
Automating internal processes and enabling data-driven decision-making
“Many of our clients are in software or TMT (Technology, Media, Telecom), and are $500M-plus companies,” Garcia says. “We also work extensively with clients in manufacturing, logistics, and life sciences verticals. SBI also has a dedicated private equity practice, and we help private equity firms and their portfolio companies execute on their value creation plan with more speed and a higher likelihood of success.
“The most common issue I see with our clients is their lack of ability to make sound business decisions using data. Our clients face many constraints like dynamic buyer preferences, inadequate market coverage, and just overall not knowing what to do with the data they have. Most forecasts and segmentation outputs used by our clients rely on legacy tools like Excel and SQL Server. As a result, they quickly lose relevance because of the lack of a repeatable process, a siloed stack, and changing market conditions.
“Internally, we faced our own issue of having constraints in our CRM, and we faced barriers that limited our ability to make confident, forward-looking decisions. Our processes were very manual, using Excel to keep track of hefty amounts of data, so we knew we needed a better way to go about it. I knew the simple solution was to start automating processes for not just ourselves, but for our clients as well.”
Using his expertise through his analytical background, Garcia came prepared with solutions when he joined SBI. “I had heard about Alteryx through some former coworkers, and I started using the Platform in 2017. What stood out to me was the user-interface, the drag-and-drop functionality, and the tools it provided. Since I have a data and analytics background, it made the learning curve of using a new platform much simpler, and I started using Alteryx at SBI on day one. I have not looked back since.
“We are using Alteryx to empower our dashboards and reports as a single source of truth to inform critical decision-making across the organization,” Garcia says. “With Alteryx, our models can respond to variable market conditions with agility, decreasing the time to production and time to insight. Our Tableau Server has also allowed us to democratize datasets across the organization so that everyone can get access to the data they need. It reinforces the self-service aspect of the Platform, and everyone in our organization has confidence that they can reference it and know that they’re getting the right information.”
Business Intelligence and Operations Architect
Sales Benchmark Index