No one likes tax time, especially when you’re the one trying to process a year’s worth of data on Google Drive—without making a single mistake. That’s what Gustavo Zagato, director of technology and innovation at Apter and his team of tax specialists were tasked with doing.
“When I first started with the company, Apter was using very traditional and labor-intensive processes to gather and analyze data from the Brazilian bookkeeping system, and it seemed that they were slow to adapt to changing technologies. We needed to be able to analyze a year’s worth of customer tax data to send back to local authorities, and this process proved to be challenging, as five to six analysts would spend one to two weeks downloading data files and putting them on Google Drive. They’re also human, so we knew they would be prone to human error such as making typing or grammatical errors on the data files. My job is to use technology to help us find innovative solutions, and I knew there had to be a better way to approach this process.”