When they deployed Alteryx first, they were not confident about utilizing it due to lack of experience and knowledge. In particular for I&A, which works directly with Alteryx, a big factor was that Alteryx might significantly impact work processes and the content of tasks.
However, Mr. Matsuura says they have got used to handling it, and it has become one of their essential tools now thanks to the continuous training with the Alteryx staff.
“The members created operation manuals and held study sessions to share their know-how and knowledge. We were able to proceed with the learning process through repeated trial and error within teams.” (Mr. Matsuura)
Introducing Alteryx was also a turning point for GFCD. After Alteryx was adopted, what kinds of effects did it have and how was it received internally?
Alteryx Effectiveness And Internal Assessment After Deployment
After about a year of deployment of Alteryx, they realized Alteryx not only made data processing more efficient and faster but also brought about unexpected benefits, such as improved individual analysis skills and the ability to review business operations.
Effect 1: Number of person-hours spent on processing large amounts of data reduced to around one twenty-sixth
First of all, Alteryx allowed them to improve the efficiency of our analytical work.
“The data-cleansing process, which used to take 130 hours per session quarterly, has been reduced to about 5 hours. We realized that having a robust data processing power is amazingly helpful and effective in improving processes.” (Mr. Hamada)
They also have been able to spend more time on individual studies that require more in-depth research by narrowing the massive amount of data over thousands of cases down to just a few dozen to be analyzed. They said that they were able to do more work than they had ever wanted to do, broadening their research scope and making their work more sophisticated.
Mr. Ono says that the most appreciable point is the “ease of use”. They can now cleanse the enormous data for analysis shortly.
“We had to expand our scope of work as new products, and transaction types were increasing, yet we were unable to respond to those requests on time due to a limited resource such as the number of the members. Alteryx made us more efficient, accelerate our operations, and expand our coverage.” (Mr. Matsuura)
Effect 2: Enabled people to improve their skills (Expanded resources to handle data and analytics)
Before the deployment, creating a program required a process of business analysis, detailed design, and coding by a developer. With Alteryx, however, the person in charge can build workflows as intuitively as placing icons. If the user feels that something is not right with the flow, he/she can re-arrange and try out the workflow by him/herself like, “Let’s connect this one to that one,” or “What if I do them together?”.
“With Alteryx, I can think of designs while coding on my desk. I can also refine my design and logic by viewing the workflow. By finely cleaning the workflow, I can also organize logic, business design, and business requirements. This was an unexpected advantage to me.” (Mr. Fujimori)
Mr. Hamada says that use of Alteryx also contributes to human resource development.
“Even after people, who were once amateurs in data processing, have taken the training, they are still challenging their workflows. In this process human resources are gradually fostered. It is also effortless to share knowledge. We appreciate that Alteryx also works well in terms of developing human resources.” (Mr. Hamada)
“In the past, when we decided to “do something”, we had to start by submitting a requirements definition document to the systems department. Now we can say, ‘Give us the data first, and we’ll take care of it’. As long as we have the data and the tools, the end-user (the person in charge of the field) can play with the data in any way. I believe that any end-users will be able to achieve what they want by themselves as the data lake is enhanced, and their Alteryx skills are improved.” (Mr. Fujimori)
Effect 3: Accelerated digital transformation within bank
According to Mr. Hamada, they were able to visualize the need for the MUFG Bank’s digital transformation (DX) in a year after Alteryx was deployed.
“Amidst creating tools to handle previously manual analytics processes and steadily improving the skills of personnel engaged in data analytics, awareness of the necessity for digital transformation in the bank has become even keener thanks to the introduction of Alteryx.” (Mr. Hamada)
“At present, discussions and collaborations with the Digital Transformation Division have been further catalyzed to push forward digital transformation across the entire bank, and it has become easier to advance new DX initiatives. I am very grateful that introducing Alteryx has resulted in this.” (Mr. Hamada)
Effect 4: With more sophisticated analyses, I&A started moving forward
I&A is now able to carry out even more sophisticated analyses thanks to optimizing its tasks by using Alteryx. With this trend, internal evaluations of I&A gradually changed.
“Our mission is to conduct advanced analytics, But we wouldn’t have been able to achieve it without Alteryx. It was very frustrating we did not have anything to do with AI, even if it became the norm. But now, the I&A Team can work on its own, and that’s a credit to us internally. Our management also appreciates that they can see fund transfers networks, etc. visually.” (Mr. Ono)