A better world starts with better homes. That’s the motto of Kingfisher plc, an international home improvement company based in London with nearly 2,000 retail stores in eight countries. But there’s also another type of improvement on the minds of company leaders — using advanced analytics to become a data-driven organization.
Putting people at the heart of Kingfisher
With the hypercompetitive global job market, Kingfisher understands the importance of adopting new technology solutions to attract and retain talent and improve employee satisfaction. That’s why in October 2021, Kingfisher formed the People Analytics Team, led by Iain Reid.
The team’s mission was to consolidate global employee data and establish a governed HR global data set that was readily accessible. It was a daunting project — the existing data related to more than 80,000 global employees was large, complex, and disparate.
Iain was also tasked with making data available to executive leadership and domain experts, enabling users to find answers and data insights themselves, without the help of data experts. “I needed to find a technical solution that empowers users to drive their insights themselves,” said Iain.
Getting a global picture of employee data
One of the primary challenges of reporting employee information was the decentralized nature of data that needed to be retrieved from various sources. Getting answers required manually extracting non-standardized data from disparate sources and compiling it in Excel.
“It’s a fairly traditional data problem. The answers that would come back would be different, depending on how you asked the question,” said Iain. “There was no standardization or governance around the data, which meant decision-making was more sentiment-driven.”
Another challenge was the varying levels of analytics maturity across the HR department. Stakeholders wanted to interact with data and analytics in different ways, with varying levels of detail & analysis.