As was true for many organizations worldwide, the COVID-19 pandemic introduced new disruptions to the international JLL team. Lockdowns impeded collaboration and knowledge sharing between traditionally co-located team members. A high rate of change in commercial real estate markets put pressure on the organization’s ability to make data-driven decisions quickly.
To respond to these new pressures, JLL created a new team: Work Dynamics BI & Performance. Upon investigation, this group determined that different JLL teams were operating at differing levels of analytics maturity, often directly correlating with the size of the given team. It became clear that a primary culprit was inconsistent tooling. Sharing work and knowledge across teams was difficult without a shared framework or language. In addition, team members had to perform low-value manual tasks to translate work across teams, and this had further degraded performance.
A new strategy: introduce Analytics Automation as a unifying force
Paul Chapman, Head of BI & Performance, recognized that this crisis represented an opportunity to digitally transform, as it revealed the need for greater automation and consistency across JLL’s analytics processes. He observed that “it’s important to transform and automate, otherwise we’ll get left behind.”
The Work Dynamics BI & Performance determined to leverage Alteryx as the strategic tool of choice on which to standardize. To JLL, Alteryx offered three major benefits: the ability to share data and workflows effortlessly, the ability to automate monotonous tasks, and the ability to transform data so it’s easy to consume. Alteryx’s easy to use data preparation and integrated spatial analytics capabilities in particular were game changers for JLL, a major player in global real estate.